Refund & Returns Policy

Last Updated: 27/06/2026

Thank you for shopping with WINDROX PRIVATE LIMITED. We strive to provide a smooth and reliable shopping experience. Please read this Refund & Returns Policy carefully to understand the conditions applicable to returns, refunds, replacements, and cancellations when purchasing consumer electronics and related products from our store.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You may request a return or replacement if:

• The product arrives damaged, defective, or does not function properly.

• You notify us within 7 days of delivery.

• You provide clear photographs or an unboxing video showing the condition of the package and product, where requested.

b. Wrong Product Delivered

If you receive an incorrect product:

• Report the issue within 48 hours of delivery.

• Keep the product unused and in its original packaging.

• All original accessories, manuals, cables, warranty cards, and other included items must be retained.

c. Non-Returnable Items

The following may not be eligible for return:

• Products damaged due to misuse, accidental drops, liquid damage, or improper handling.

• Products returned without original packaging, accessories, manuals, warranty cards, or applicable serial numbers/IMEI numbers.

• Products damaged after delivery due to customer negligence or unauthorized modifications.

• Products that have been altered, repaired, or tampered with by an unauthorized person.

• Software, digital downloads, gift cards, or other non-physical products, where applicable.

2. Return Conditions

To qualify for a return or replacement:

• The product must generally be unused and returned in its original packaging, except where the return is due to a verified defect or damage.

• All applicable accessories, manuals, warranty cards, cables, and complimentary items must be included.

• Product serial numbers or IMEI numbers, where applicable, must match our records.

• The product must not show signs of unauthorized modification or tampering.

Products returned in used, damaged, or incomplete condition, unless the issue is due to a verified manufacturing defect or transit damage, may not be eligible for a refund or replacement.

3. Return Process

To initiate a return:

1. Contact our customer support team through email or the contact form on our website.

2. Provide the following information:

   • Order ID

   • Reason for return

   • Photographs or videos showing the issue

   • Any other information reasonably required to verify the claim

3. Our support team will review your request within 24–48 business hours.

4. Once approved, we may:

   • Arrange a pickup through our logistics partner, or

   • Request that you ship the product to a designated return address.

Once the returned product is received, it may be inspected to verify the reported issue and eligibility.

4. Refund Process

After the returned product has been received, inspected, and approved, the applicable refund will be processed using the original payment method, where possible.

Refund Processing Time:

• Refunds are generally processed within 3–5 business days after approval.

• The time taken for the amount to appear in your account may vary depending on the payment provider, bank, or financial institution.

Shipping charges may be refunded where the return is approved due to:

• A wrong product being delivered, or

• A product arriving damaged or defective.

5. Replacement Policy

You may request a replacement if:

• The product is verified as defective or damaged within the eligible return period.

• The product meets the applicable return conditions.

• The same model is available in stock.

If the same product is unavailable, we may offer:

• A full refund, or

• An alternative product, subject to availability and adjustment of any applicable price difference.

Replacement availability is subject to product stock and applicable manufacturer or supplier conditions.

6. Order Cancellation

Orders may generally be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible. However, eligible products may be returned after delivery in accordance with this Refund & Returns Policy.

If an order is successfully cancelled before dispatch, the applicable refund will be processed using the original payment method.

7. Warranty Claims

Many electronics products sold by WINDROX PRIVATE LIMITED may include a manufacturer’s warranty.

After the applicable return period has expired:

• Warranty claims may need to be submitted directly to the manufacturer or an authorized service center.

• Warranty coverage is subject to the manufacturer’s warranty terms and conditions.

• We may assist customers by providing purchase details or relevant documentation where reasonably possible.

• Warranty decisions, repairs, or replacements are ultimately subject to the applicable manufacturer’s warranty policy.

Warranty generally does not cover damage resulting from misuse, accidental damage, liquid damage, unauthorized repairs, modifications, or improper handling.

8. Contact Us

If you have any questions regarding returns, refunds, replacements, cancellations, or your order, please contact us:

WINDROX PRIVATE LIMITED

Email: info@windroxshop.com

Phone: +91 9891101586

Address:

Third Floor, B-222, Main Market,
Village Badarpur, Badarpur,
New Delhi, South East Delhi,
Delhi – 110044