Terms & Conditions

Last Updated: 26/06/2026

Introduction

Welcome to WINDROX PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and the purchase of our consumer electronics, computer and IT electronics, audio and entertainment products, electronic accessories, and smart/home electronics.

By accessing, browsing, creating an account, or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of the website immediately.

1. Acceptance of Terms

By using this website, creating an account, or placing an order, you confirm that you:

• Have read and understood these Terms & Conditions.

• Are at least 18 years of age.

• Have the legal capacity to enter into binding agreements.

• Agree to comply with all applicable laws and regulations.

If you do not agree to these Terms & Conditions, please discontinue using our website.

2. Website Use

You agree not to:

• Misuse the website for fraudulent, unlawful, or unauthorized activities.

• Copy, distribute, modify, reproduce, or exploit website content without permission.

• Attempt to hack, disrupt, interfere with, or compromise website security or functionality.

• Use information obtained from the website for unauthorized commercial purposes.

• Upload malicious code, viruses, or harmful software.

We reserve the right to restrict or suspend access to users who violate these Terms.

3. Product Information

We strive to provide accurate information about our products, including mobile phones, tablets, smartwatches, laptops, headphones, chargers, power banks, smart home devices, and other electronic products.

However:

• Product colors, specifications, features, and dimensions may vary slightly due to screen settings or manufacturer updates.

• Prices and product availability may change without prior notice.

• Product specifications are generally provided by manufacturers and may occasionally contain errors or omissions.

• Images shown on the website may vary slightly from the actual product.

• We reserve the right to correct inaccuracies and update product information at any time.

4. Orders and Payments

By placing an order, you confirm that:

• All information provided is accurate and complete.

• You are authorized to use the selected payment method.

• You agree to pay the applicable product price, taxes, shipping charges, and other charges displayed at checkout.

We reserve the right to:

• Cancel or reject orders due to pricing errors, stock shortages, product availability issues, or suspected fraudulent activity.

• Verify customer information before processing or shipping orders.

• Refuse or restrict service where necessary to protect our business or customers.

Orders will be processed only after successful payment authorization and order confirmation.

5. Shipping & Delivery

Delivery timelines displayed on our website are estimates and may vary depending on the delivery location, courier service, product availability, and other circumstances.

We are not responsible for delays caused by courier companies, weather conditions, strikes, government actions, transportation disruptions, technical issues, or other factors beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information. WINDROX PRIVATE LIMITED shall not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

6. Returns, Refunds & Replacements

Returns, refunds, cancellations, and replacements are governed by our Refund & Return Policy.

Customers are encouraged to review the Refund & Return Policy carefully before placing an order.

Certain electronics products may have specific return or replacement conditions based on the product type, manufacturer requirements, or applicable policy.

7. Warranty

Certain electronic products may include a manufacturer warranty.

Warranty coverage, duration, and terms vary depending on the product and manufacturer.

After the applicable return or replacement period, warranty claims may need to be handled through the manufacturer’s authorized service center or service network.

Warranty generally does not cover damage caused by:

• Misuse or improper use

• Accidental damage

• Water or liquid damage where applicable

• Unauthorized repairs or modifications

• Improper installation or handling

• Physical damage

• Normal wear and tear

• Use contrary to the manufacturer’s instructions

Customers should review the warranty terms applicable to the specific product before purchase.

8. Account Responsibilities

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.

• Any activity performed through your account may be treated as authorized by you.

• You must notify us promptly if you suspect unauthorized access to your account.

• You must provide accurate and updated account information.

• We reserve the right to suspend or terminate accounts involved in misuse, fraud, or violations of these Terms.

9. Limitation of Liability

To the fullest extent permitted by applicable law, WINDROX PRIVATE LIMITED shall not be liable for:

• Damages resulting from misuse, improper installation, or unauthorized repairs of products.

• Losses resulting from delayed deliveries or courier-related issues.

• Indirect, incidental, consequential, or special damages.

• Loss of profits, revenue, business opportunities, or data arising from the use of our website or products.

Our total liability, where legally applicable, shall not exceed the amount paid by the customer for the relevant product or transaction giving rise to the claim.

10. Third-Party Links

Our website may contain links to third-party websites, services, manufacturers, payment providers, or other external platforms.

We are not responsible for:

• The content of third-party websites.

• Their privacy policies or business practices.

• Their availability, accuracy, or security.

• Any transactions conducted through third-party platforms.

Users access third-party websites and services at their own risk.

11. Intellectual Property

All website content, including but not limited to:

• Images

• Logos

• Product descriptions

• Graphics

• Website design

• Software

• Text content

• Brand materials

is the intellectual property of WINDROX PRIVATE LIMITED or its respective licensors, suppliers, manufacturers, or other rights holders, unless otherwise stated.

Unauthorized reproduction, distribution, modification, publication, or commercial use of website content is prohibited without appropriate permission.

12. Indemnification

You agree to indemnify, defend, and hold harmless WINDROX PRIVATE LIMITED, its directors, employees, partners, affiliates, agents, and service providers from claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of the website.

• Your violation of these Terms & Conditions.

• Your violation of applicable laws or regulations.

• Your infringement of third-party rights.

• Unauthorized use of your account or credentials resulting from your failure to maintain account security.

13. Force Majeure

WINDROX PRIVATE LIMITED shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

• Natural disasters

• Floods or earthquakes

• Government restrictions

• Strikes or labor disputes

• War or civil disturbances

• Internet outages or infrastructure failures

• Transportation disruptions

• Courier or logistics interruptions

• Other unforeseen events beyond our reasonable control

Performance obligations may be suspended during such events until normal operations reasonably resume.

14. Termination

We reserve the right to suspend, restrict, or terminate your access to our website, services, or account at any time, without prior notice and without liability where permitted by law, if:

• You violate these Terms & Conditions.

• Fraudulent or suspicious activity is detected.

• You misuse our website or services.

• Your actions negatively affect our business, systems, customers, or reputation.

Termination shall not affect any rights or obligations accrued prior to termination.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, products, services, transactions, or website usage shall be subject to the jurisdiction of the competent courts in New Delhi, Delhi, India, subject to applicable law.

16. Changes to Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Changes will become effective upon posting the revised Terms & Conditions on our website.

Your continued use of the website after any changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

WINDROX PRIVATE LIMITED

Email: info@windroxshop.com

Phone: +91 9891101586

Address:

Third Floor, B-222, Main Market,
Village Badarpur, Badarpur,
New Delhi, South East Delhi,
Delhi – 110044