Shipping Policy
Last Updated: 27/06/2026
At WINDROX PRIVATE LIMITED, we are committed to delivering your consumer electronics, computer and IT electronics, audio products, electronic accessories, and smart/home electronics safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop through our website.
Shipping Coverage
We currently ship products across India. Orders will be delivered to the shipping address provided by the customer during checkout.
Order Processing Time
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Orders are generally processed within 1–2 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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Order processing may take additional time during sales, promotional periods, or periods of unusually high order volume.
Delivery Timeline
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Standard Delivery: 3–7 business days, depending on the delivery location and courier service availability.
Delivery timelines are estimates and may vary due to remote locations, weather conditions, public holidays, courier delays, transportation disruptions, government restrictions, or other logistical circumstances.
Once your order has been shipped, tracking details may be shared through email or SMS using the contact information provided during checkout.
Shipping Charges
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Applicable shipping charges will be displayed at checkout before the order is confirmed.
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Any free shipping offers, promotional shipping discounts, or other applicable shipping benefits will be clearly mentioned on our website.
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Shipping charges may vary depending on the delivery location, order size, product type, or applicable promotional offers.
Packaging & Handling
We take reasonable care when packaging electronic products to help minimize the possibility of damage during transportation.
Products may be packed using appropriate protective materials based on their size, weight, fragility, and packaging requirements.
Customers are advised to inspect the package and product upon delivery and report any visible transit damage or delivery-related issue to us as soon as possible.
Delivery Partners
We may work with trusted third-party courier and logistics partners to facilitate the delivery of orders across India.
Once an order is handed over to the courier partner, delivery is subject to the courier’s operational processes and service availability.
Delayed or Failed Deliveries
While we strive to meet the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Courier or logistics delays
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Weather conditions
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Natural disasters
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Public holidays
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Government restrictions
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other unforeseen circumstances
If your order is delayed or has not been delivered within the expected timeframe, please contact our customer support team for assistance.
Incorrect Address or Failed Delivery Attempts
Customers are responsible for providing an accurate shipping address, contact number, and PIN code when placing an order.
WINDROX PRIVATE LIMITED shall not be responsible for delays, failed deliveries, or non-delivery resulting from:
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Incorrect or incomplete shipping information.
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Incorrect PIN code or contact details.
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Customer unavailability at the delivery address.
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Multiple failed delivery attempts by the courier.
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Refusal to accept the shipment.
Additional shipping or re-delivery charges may apply where applicable.
Order Tracking
Once your order has been dispatched, tracking information may be provided through email or SMS. Customers can use the tracking information provided by the applicable courier partner to monitor the shipment status.
Contact Information
For any shipping-related questions or assistance, please contact us:
WINDROX PRIVATE LIMITED
Email: info@windroxshop.com
Phone: +91 9891101586
Address:
Third Floor, B-222, Main Market,
Village Badarpur, Badarpur,
New Delhi, South East Delhi,
Delhi – 110044