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Privacy Policy

Last Updated: 27/06/2026

Introduction

Your privacy is important to us at WINDROX PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website and purchase or use our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

This Privacy Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant legal requirements.

1. Information We Collect

We may collect personal identification information such as:

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Information
Account Information
Order and transaction details
Any other information you provide when making a purchase, creating an account, subscribing to communications, or contacting customer support.

We may also automatically collect certain technical information, including:

IP Address
Browser Type
Device Information
Website Usage Data
Cookies and Tracking Information

2. Consent

By accessing our website, creating an account, placing an order, subscribing to updates, or otherwise providing personal information, you consent to the collection, use, storage, processing, and disclosure of your personal data as described in this Privacy Policy.

Where required by applicable law, we will seek your explicit consent before processing personal information for specific purposes.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect processing carried out before such withdrawal.

3. How We Use Your Information

We use your personal information to:

Process and fulfill orders for our consumer electronics and accessories
Process payments and transactions
Arrange shipping and delivery
Contact you regarding your orders or account
Provide customer support and after-sales assistance
Send updates and marketing communications where you have provided consent
Improve our products, services, website, and user experience
Detect and prevent fraud, unauthorized transactions, or other unlawful activities
Maintain business, transaction, and accounting records
Comply with applicable legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information where necessary with:

Payment processors and payment gateway providers
Shipping and logistics partners
Technology and website service providers
Customer support providers
Service providers assisting with website operations
Government authorities or regulators when required by law

Third-party service providers are expected to maintain appropriate security measures and confidentiality standards when handling personal information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website usage and performance
Understand customer interactions with our website
Enhance the overall user experience

You can adjust cookie settings through your browser preferences. Disabling cookies may affect certain website features and functionality.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Process orders and provide related services
Maintain business and accounting records
Provide customer support and handle returns or disputes
Comply with legal and regulatory obligations
Resolve disputes and enforce applicable agreements

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable laws.

7. Your Rights and Choices

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have rights and choices regarding your personal data, including:

Requesting access to personal information held by us
Requesting correction of inaccurate or incomplete information
Requesting deletion of personal information where legally applicable
Withdrawing consent for processing where consent is the legal basis
Opting out of marketing communications
Requesting information regarding the processing of your personal data

To exercise applicable rights, please contact us using the contact details provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

We take reasonable steps to protect information collected through our website and during transactions. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information promptly, subject to applicable legal requirements.

Parents or guardians who believe that a child has provided personal information may contact us using the details below.

10. Grievance Officer

In accordance with applicable laws, the details of the Grievance Officer are provided below:

Grievance Officer Name: Harish

Company: WINDROX PRIVATE LIMITED

Email: grievance@windroxshop.com

Phone: +91 9891101586

Address:

Third Floor, B-222, Main Market,
Village Badarpur, Badarpur,
New Delhi, South East Delhi,
Delhi – 110044

The Grievance Officer will acknowledge and address privacy-related concerns within a reasonable time in accordance with applicable laws.

11. International Data Transfers

If you access our website from outside India, your information may be transferred to, stored, or processed in India or other jurisdictions where our service providers operate.

Any such processing or transfer will be carried out in accordance with applicable laws and this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or applicable regulations.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy, to the extent permitted by applicable law.

13. Contact Information

If you have any questions about this Privacy Policy, wish to raise a grievance, or want to exercise applicable privacy rights, please contact us:

WINDROX PRIVATE LIMITED

Email: info@windroxshop.com